Sur La Table

Leadership & Team Development
· Supports the recruitment, training, and ongoing development of a high-performing team to meet the business needs of both culinary and retail.
· Provide coaching and feedback to ensure team members deliver outstanding customer experience.
· Assist in development plans to support individual and team growth.
Customer Experience & Brand Representation
· Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
· Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
· Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
· Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.
Sales & Business Performance
· Partners with the General/Store Manager in developing and implementing strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.
· Analyze daily performance metrics, apply insights to drive results, and lead follow-ups with the team to ensure execution.
· Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.
Operations & Compliance
· Assist with daily store operations, ensuring compliance with company policies and procedures.
· Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
· Ensure store safety and cleanliness, addressing any maintenance needs promptly.
· Assist with maintaining the accuracy and integrity of associate records, including but not limited to time and attendance data, food safety certifications, and personal information.
· Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.
· Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.

Pay Rate: $24.35 - $25.90 an hour

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