Jessica McCormack

THE JESSICA McCORMACK BRAND

Renowned diamond jeweller Jessica McCormack designs exceptional jewellery for the modern woman, creating heirlooms for future generations. Artfully blending modernity and timelessness, her mission is to create jewellery that generations of women will wear and adore.

Since launching in 2008, the brand has become known for effortlessly melding the traditional and the contemporary, combining Georgian techniques and expert craftsmanship with modern-day design influences, eschewing trends for a unique, heirloom-inspired aesthetic. Conscious of the demands placed on today’s modern woman, Jessica designs each piece to stand out, but also to work effortlessly within a client’s lifestyle and existing wardrobe.

ROLE OVERVIEW

As a Client Advisor for our first USA West Coast store opening at South Coast Plaza, this role offers a unique opportunity to be part of an important milestone in the brand’s growth. Joining at launch, the Client Advisor plays a key front‑line role in introducing and representing Jessica McCormack at one of the world’s leading luxury retail destinations, helping set the standard from day one.

The Client Advisor is responsible for driving individual sales performance while delivering an exceptional client experience, building long-term client relationships, and maintaining luxury retail standards through operational excellence. The role will require development of a client book, generating sales leads through proactive clienteling, and ensuring opportunities are captured and progressed with pace, precision and discretion.

Partnering closely with the Store Managers, the Client Advisor contributes to a consistent service culture across the team, providing expert guidance on complex client journeys, including bespoke commissions, high-value acquisitions, repairs/aftercare and sensitive client requests.

RESPONSIBILITIES

Client Leadership & Relationship Stewardship
Own and develop a portfolio of priority clients, ensuring consistent, high-touch outreach and exceptional retention.
Build long-term relationships with prospective clients through strategic follow-up, considered recommendations and a deep understanding of personal style.
Maintain excellent CRM discipline

Sales Performance & Trading Cadence
Drive and exceed sales targets through proactive pipeline development, appointment conversion and repeat-purchase cultivation.
Take a strategic approach to maximising both existing and new client opportunities, balancing immediate trading with longer-term collecting journeys.
Monitor client pipeline status (probable/possible), progressing opportunities with structured next steps and clear ownership.
Support daily commercial rhythm by sharing updates on enquiries, appointments, client activity and sales.

Bespoke, Workshop Partnership & Aftercare
Lead client management for bespoke commissions: collaborate with relevant departments on bespoke creations from start to finish.
Liaise closely with Design, Workshop and Production to protect craftsmanship standards, accuracy and client confidence.

Store Standards & House Excellence
Maintain exceptional showroom readiness and presentation, implementing VM guidelines and ensuring jewellery is dressed and displayed to standard.
Ensure the house is always ready to host clients: calm, welcoming, organised, and aligned to luxury hospitality expectations.
Identify operational opportunities to improve efficiency, elevate service consistency and strengthen the retail culture.

Business Development & Brand Outreach
Nurture relationships with local businesses to broaden outreach and create referral pathways aligned with the brand.
Develop relationships with potential partners and communities to generate future sales opportunities and culturally relevant exposure.

QUALIFICATIONS AND EXPERIENCE

Experience & Background
Significant experience in luxury retail sales, with minimum 3 years in fine jewellery sales (or closely aligned luxury category), ideally with high-value client portfolios.
Strong track record in building and converting pipeline opportunities through relationship-led clienteling.
Jewellery education/training (e.g., GIA) is a plus; supervisory experience is an advantage.

Skills & Attributes
Highly credible sales professional with exceptional conversion capability and client trust-building skills.
Entrepreneurial, ambitious and self-motivated, with a strong sense of ownership and accountability.
Excellent written and verbal communication; confident hosting, presenting and guiding high-consideration decisions.
Exceptional judgement and discretion, able to handle sensitive clients and high-value situations appropriately.
Commercially aware and detail-focused; able to manage multiple priorities while maintaining impeccable standards.
Collaborative, calm and solutions-oriented; contributes positively to team culture and store performance.

Pay Rate: $30/hour

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