Chanel Boutique

About the role:

We are looking for a Watches & Fine Jewelry advisor, who will play a vital role in providing a superior level of service to clients, increase client conversion and retention, drive business revenue, and inspire brand loyalty.  The WFJ Advisor will be part of beginning to end to end client experience. The WFJ Advisor will work along-side a diverse sales-team, and report to the Boutique’s leadership. 
 
What impact you can create at CHANEL:

Lead the development of new customers, converting walk-in traffic to clients and brand ambassadors by creating energy, excitement and desire around the product and brand 
Optimize the client experience through providing clients with prompt, professional, warm and courteous service 
Build genuine relationships with clients through thoughtful and consistent outreach 
Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations 
Take in repairs and maintain consistent follow up with clients regarding repairs and alterations 

You are energized by:

The history and heritage of The House of CHANEL 
Being truly service minded  
Utilizing your fashion expertise to inspire others 
Building collaborative partnerships and relationships in a team-focused environment 
Fostering a meaningful client experience centered around inclusion and connection   
Appreciation for art, beauty and luxury
 
What you will bring to the team:  

Ability to thrive in a team environment and work collaboratively 
Understanding of, and passion for client experience 
Excellent communication skills 
Foreign language skills are preferred but not required 
Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives 
Curiosity and desire to learn and grow professionally within the world of CHANEL 

Position Logistics:

Full-time in-store and in-person presence required to support client sales and client service deliver elevated client service to drive business results.
Minimum of 3 years professional experience in a luxury retailer or relevant client- facing role such as hospitality.
Ability to work with a diverse client base
Proven success in achieving sales goals
Proficient knowledge of the South Coast Plaza and surrounding communities and organizations
Ability to lift 15 lbs. 
A flexible schedule with the ability to work late nights, weekends, and some holidays

Pay Rate: The anticipated hourly range for this position is $27.70 through $40. Hourly rate is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

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