Canada Goose

Assistant Store Manager, Experience

The Assistant Store Manager, Experience is responsible for the quality of the customer experience in the store and work closely to support the Store Manager in all store performance areas – Store Financial Performance, People Management & Engagement, Customer Experience and Operational Excellence. They ensure that the respective location achieves its financial targets (revenue and profit). Create an experience that allows customers to continuously conquer the outdoors and lead customer experience through brand ambassador education in product and brand story telling. Adaptable to factors such as; seasonality, increase/decrease to foot traffic, product availability and line management that may affect the quality of customer experience and drive store’s customer relationship management through clienteling and after sale customer engagement. Finally, lead and mentor their direct reports (Team Leaders) to ensure excellence in all areas and they maintain Canada Goose’s expectations of quality and authenticity.

To apply please contact the store manager at kenright@canadagoose.com or call 714.580-8482