The Retail Team Lead will partner with the Store Management Team and assist in the execution of plans and strategies for their store. They will support all store functions including: people management & engagement, customer experience and operational efficiency while ensuring excellence in all areas and maintaining Canada Goose’s expectations of quality and authenticity. With extensive people management skills and a flare for world class customer service, you will continuously strive to exceed our customers’ expectations.
What You’ll Do:
Achieve or exceed sales targets including both the top and bottom line results
Support in training on standard operating procedures, while ensuring team members have a proper understanding of product and brand history
Coach and mentor team members to improve performance and develop key selling and operational skills that enhance customer experience
Identify external talent for Canada Goose’s retail business and support in onboarding new team members
Drive Employee Engagement through performance recognition and development
Drive our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, units per transaction etc.
Resolve customer issues and NPS detractors in a timely manner by investigating opportunities, developing solutions, preparing reports and coaching staff on managing similar challenges in the future
Comply with store operating procedures to minimize store shrink
Assist with payroll and scheduling
Perform store opening and closing procedures in alignment with company standards
Regularly review company’s email and other communication tools to ensure applicable messages are shared with the team
Provide market expertise in relation to client needs and develop strategies to maximize product performance
Pay Rate: Expected hourly range: $30.00 - $35.00 USD per hour
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