Alexander Wang

The Operations Supervisor role is responsible for overseeing all back of house activity to company standard in Alexander Wang retail locations. The role is directly responsible for stockroom organization, training and coaching of all back of house associates/ activities. In addition, the Operations Supervisor will play a key role in executing new company operational initiatives.

Key Objective  

Responsible for all stock processes in store including but limited to: warehouse receiving, transfers, discrepancy reporting, BOH stock standards, adjustments reporting, cycle count and physical inventory
Oversee daily omnichannel fulfillment processes and inventory availability, ensuring the optimal client experience
Owner of BOH organization and supplies management

Stock Responsibilities include but are not limited to

Processing all incoming transfers with a high degree of detail and urgency, ensuring inventory accuracy and timely reporting of any receiving discrepancies
Partnering closely with Director of Global Operations on all components of allocation, inventory accuracy, and operational processes
Proactively communicating low stock of best-seller styles and assisting with special reserves/orders for clients with management
Planning and leading annual inventory and maintaining inventory integrity with activities including but not limited to monthly cycle counts, style swaps, department cycle counts, SKU inspection reports, etc.
Overseeing and confirming all incoming and outgoing packages including BOH organization and tracking communication to sales team for clients
Executing consolidations or store to store transfers expediently with high degree of accuracy, including returns to warehouse or transfer requests to other locations
Pulling received new receipts for VM display
Reporting any needed store inventory stock adjustments including damages, shoplifting, or corporate requests to the Director of Global Operations in timely manner
 
Omnichannel process responsibilities include but are not limited to

Always ensuring the highest degree of accuracy for product availability to offer best client experience
Participating in and executing new omnichannel initiatives including new service rollouts or process changes
Ensuring the organization of all omni-process areas are always organized and stocked with any required supplies
Ensuring all store team members are trained on any omni-fulfilment process requiring store intervention including but not limited to: Find in Store, digital marketplace selling, BOPIS, BOSFS, BISSFW

BOH Organizational and Supplies Management responsibilities

Manage and maintain clear and labeled BOH areas including but not limited to live inventory, client owned goods, inbound/outbound packages, damages, repairs, dry-cleaning and holds
Maintain repair log and partner closely with relevant Corporate teams as needed to ensure customer and in store repairs are handled in a timely manner
Ensure stockroom organization to maximize the store productivity, ease of sale and minimize damage to product due to improper storage/handling
Maintain and control all store supplies and packaging ensuring location is never out or over stocked in necessary office, selling and cleaning supplies

Team Supervisor responsibilities include but are not limited to
Participating in and occasionally leading daily store meetings related to standards or policy/process updates or general compliance
Supporting floor coverage when necessary and ensuring the highest level of client service

In collaboration with the store management and as a key holder, being responsible for supporting the selling team, ensuring efficient and fast replenishment of merchandise on the selling floor and shortening the waiting time of the clients
Being competent in cash procedures and providing support in opening/ closing of the store as a key holder
Maintaining loss prevention standards through awareness and adherence to store policies and maintain Loss Prevention Log

Qualifications/Skills

1-3 years of stock and/or operations experience
experience managing a support team (1-3 people)
strong organizational skills
knowledgeable on operational standards
excellent written and verbal communication skills
able to navigate Microsoft Word and Excel
strong attention to detail
excellent time & attendance record
flexible and adaptable

Pay Rate: $26 per hour

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