Roger Dubuis

Costa Mesa, CA, US
Permanent
Roger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995.
Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand’s signatures, and determination its driving force.
The Roger Dubuis Excalibur and Velvet collections are distributed worldwide through an exclusive sales network and boutiques. The quest for excellence, the long search for the right gesture, as well as the development of unique skills are all defining characteristics of the Geneva-based Swiss Maison.

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Senior Client Advisor
Roger Dubuis | Costa Mesa, CA
Reports to: Boutique Manager

Roger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995.
Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand’s signatures, and determination is driving force.

The Roger Dubuis Excalibur and Velvet collections are distributed worldwide through an exclusive sales network and boutiques. The quest for excellence, the long search for the right gesture, as well as the development of unique skills are all defining characteristics of the Geneva-based Swiss Maison.
Roger Dubuis, a Richemont Group Brand, has been at the forefront of contemporary Haute Horlogerie since 1995. Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms.

At Roger Dubuis Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

MISSION
A Sales Associate at Roger Dubuis is responsible for achieving sales goals while ensuring the best customer experience.

KEY RESPONSIBILITIES
To achieve the boutique monthly and annual sales turnover, in line with Roger Dubuis commercial strategy, sales ceremony and client service excellence.
Cultivate and develop a network and a loyal clientele
Provide excellent customer service and after-sales experience to clients.
Deliver bespoke experiences for Ultra High Net Worth Individuals (UHNWI) clients to keep them engaged with the brand.
Share the Roger Dubuis story, our commitment to quality standards and collections with clients.
Generate new business opportunities through participation in social functions within the community; invite current and prospective clients to in-boutique events and utilise social media platforms and other support to reach out to clients.
CRM – Enrich the customer database with accuracy, communicate on novelties, events and giftings, campaigns and reporting.
Maintain high standards of boutique presentation and ensure merchandise is properly maintained and secured at all times.
Follow all implemented Maison policies and procedures involving security, consignments, after sales services, and valuation requests.
SECONDARY

To take part actively in meetings, cycle inventory counts, and all daily operations as required
To assist fellow Boutique Ambassadors during a sale – i.e. customer service, gift wrapping, conveying pieces from the stock.
To perform all the “back of the house” activity that make boutique operates smoothly
To perform any selectivity entrusted task by the Boutique Manager – i.e. re-stocking, display, sales accessories follow-up and maintenance
To respect, apply and promote compliance and security rules

COMPETENCIES

Posess an entrepreneurial mindset
Team player with great organizational skills
Passionate about High Watchmaking and UHNWI Lifestyle
Sensitive to the luxury watch industry and competitors
Comfortable working with an UHNWI international clientele
Languages: English (Mandarin and Spanish are a plus)

REQUIRED EXPERIENCE
Bachelor’s degree or equivalent preferred
Travel required 40%
TECHNICAL SKILLS / ABILITIES
Team player, hard worker and positive
Ability to work in fast paced environment
Excellent interpersonal, communication and organizational skills
Creative, entrepreneurial & proactive
PERSONAL SKILLS
Fluent in English
Other languages a plus (Mandarin Chinese, Spanish)
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!

Expected Salary Range: $28-$31 hourly
Salary will be determined based on relevant skills and experience

Pay Rate: $28-$31

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