Polene

About the Role:
As a member of our South Coast Plaza boutique team, you will bring to life the distinctive Polène universe, attracting a high-end, local and international clientele. This position is ideal for those who are passionate about luxury leather goods and committed to delivering exceptional service every day.

Our Costa Mesa boutique requires experienced individuals capable of exceeding the expectations of discerning customers while contributing to the success of one of the most prestigious shopping destinations in the United States.

Key Responsibilities
Creating the Polène Experience:
• Proactively engage with customers to positively impact conversion rates, ensuring each visitor feels welcomed, valued, and eager to return.
• Guide and assist clients throughout their entire purchasing journey, delivering exemplary service from greeting to farewell.
• Offer personalized and attentive experiences by identifying customer needs and embodying Polène’s service standards.
• Encourage additional sales by mastering and communicating our services during and after each purchase.
• Drive brand loyalty through strategic clienteling, maintaining a detailed digital client book to provide personalized outreach and styling advice that extends the relationship beyond the boutique visit.

Cash Management & Operational Support:
• Manage opening and closing procedures for registers and accurately process transactions.
• Support CRM initiatives through client follow-up and contribute to daily boutique reporting.
• Maintain the boutique’s presentation, including merchandising, sales floor organization, and collaboration with the stock team to support inventory and storage.

Boutique Opening & Closing:
• Prepare the boutique before opening: activate lighting, equipment, and music; verify merchandising; and restock bags and materials.
• Complete end-of-day closing procedures: process telecollections, secure registers, send reports, deactivate lighting and equipment, adjust displays, organize materials, and turn off music.

What We’re Looking For:
• Minimum 3 years’ experience working with high-end, local and international clientele in a luxury or leather goods retail setting.
• Deep appreciation for craftsmanship and leather goods, with a passion for sharing this expertise with clients.
• Strong team player with a collaborative and positive spirit.
• Personable, with excellent interpersonal skills and the initiative to cultivate meaningful client relationships.
• Exceptional service orientation with rigor, proactivity, and meticulous attention to detail.
• Autonomous, adaptable, and resilient—capable of thriving in a high-traffic boutique environment.
• Fluency in English required; additional language proficiency is a plus.
• Availability to work 40 hours per week, including weekends and peak retail periods.

Pay Rate: Competitive hourly wage: $23–$25, plus bonus incentive.

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