Polene

About the Role:
Polène boutiques immerse clients in our unique universe, attracting a high-end, international clientele. As Floor Manager, you will play a key role in supervising daily sales floor operations, supporting the boutique team, and ensuring each client enjoys a memorable and elevated shopping experience.

Our South Coast Plaza location requires experienced retail professionals who are passionate about luxury service, team leadership, and delivering consistent sales performance.

Key Responsibilities
Business Development:
• Support the achievement of daily, weekly, and monthly sales targets.
• Deliver exceptional client service and represent Polène’s craftsmanship and brand story.
• Build strong client relationships and support clienteling initiatives.
• Assist in identifying opportunities to strengthen client engagement and retention.

Store Operations:
• Supervise daily activities on the sales floor and ensure smooth boutique operations.
• Maintain visual merchandising standards and overall store presentation.
• Support stock awareness and collaborate with the stock team to ensure product availability.
• Assist with store opening and closing procedures.
• Ensure all service standards and operational procedures are followed consistently.

Team Leadership:
• Support and guide Sales Advisors in delivering exceptional service.
• Provide coaching on product knowledge and client engagement techniques.
• Participate in daily team briefings and communicate sales goals.
• Promote a positive, collaborative working environment.

What We’re Looking For:
• Minimum 2–4 years of experience in luxury or premium retail.
• Previous supervisory or team lead experience preferred.
• Strong interpersonal and communication skills.
• Passion for luxury retail and customer service excellence.
• Ability to motivate and support a team in a fast-paced environment.
• Fluent in English; additional languages are a plus.

Pay Rate: Competitive hourly range $29 - $32, plus bonus incentive.

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