Polene

About the Role:
Polène boutiques immerse clients in our unique universe, attracting a high-end, international clientele. As Assistant Store Manager, you will support the Store Manager in leading the boutique, ensuring exceptional customer experiences while driving commercial performance and operational excellence.

Our South Coast Plaza location requires experienced retail leaders who thrive in luxury environments and who are passionate about team development, client engagement, and delivering memorable experiences for discerning customers.

Key Responsibilities
Business Development:
• Support the Store Manager in driving sales performance and achieving store revenue targets.
• Represent Polène’s excellence and promote the brand’s products and craftsmanship on the sales floor.
• Deliver and maintain an exceptional customer experience that reflects Polène’s luxury standards.
• Support the development of long-term client relationships and clienteling initiatives.
• Assist in implementing CRM best practices to strengthen customer loyalty.
• Identify opportunities to grow the client base and enhance in-store engagement.

Store Management:
• Support daily store operations and ensure adherence to company policies and procedures.
• Collaborate with headquarters teams to maintain operational and strategic excellence in-store.
• Assist with stock management in coordination with the stock team and Store Manager.
• Support customer service processes including repairs, warranties, returns, and exchanges.
• Ensure the boutique maintains exceptional visual merchandising and presentation standards.

Team Management:
• Lead by example on the sales floor and embody the values of Maison Polène.
• Support coaching and development of the boutique team.
• Assist with staff scheduling and ensure appropriate sales floor coverage.
• Participate in recruiting, onboarding, and training new employees.
• Support daily team briefings and help motivate the team to achieve store goals.

What We’re Looking For:
• Minimum 3–5 years of retail leadership experience, preferably with a luxury brand.
• Strong leadership and team management skills.
• Demonstrated abilities in sales performance management and client development.
• Passion for delivering elevated customer experiences.
• Excellent organizational and communication skills.
• Fluent in English; additional language skills are a plus.
• Proficient in Microsoft Office and Google Workspace.

Pay Rate: Competitive salary range $66,500–$72,800, plus bonus incentive.

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