Guerlain

The OI (Orchidée Impériale) Ambassador (Esthetician) will achieve retail sales and elevate brand awareness primarily through an elevated spa and client experience and exceptional clienteling and servicing.

Job Responsibilities

Elevate Customer Experience through Facials & Clienteling

Host spa with facial, animate workshop with clients, and virtual one-on-one consultations
Prepare for events by participating in store rallies while showcasing newness
Cultivating loyal, lapsed and new clients
Contribute to achieving store goals
Assisting and prepping for VIP Events in store, including presell and booking appointments
Always maintain clean and luxe spa kits including linens
Organizing seasonal car stock for stores

Embody Guerlain & Luxury

Embody and communicate Guerlain’s savoir-faire, heritage, and values.
Ensure image grooming guidelines are followed
Be an expert; enable a client-oriented mindset and promote the vision of luxury and modernity.
Serve as an extension to training team in down time to ensure store staff on expert facialist techniques and promote Guerlain through skincare expertise.

Cultivate Relationships & Lead by Example

Maintain relationships with all retail partners including but not limited to Account Executives, Department Managers, and Store Managers.
Motivate Guerlain and retailer teams and lead by example
Ensure that all communications with customers are courteous, cordial, and professional
Makes every client interaction a personal and luxurious experience
Add value with Account Executive to all retail planning meetings
Strategize new ideas with Account Executives for individual markets
Partner with Education team to provide new and ongoing product training to in store staff, including new programs, suggestive selling techniques and client registration programs

Communication

Promote Bee App; create awareness and user engagement
Share best practices with fellow Ambassadors and Education Team through WhatsApp
Weekly zoom meetings with Education & Sales Team
Responsible for submitting T&E in a timely manner on a monthly basis
Conduct all other job-related activities.

Profile

Licensed Esthetician or Certified by Guerlain Spa Prior experience in the spa room and sales Excellent written and verbal communication and interpersonal skills Achievement-oriented Must be able to drive and maintain valid driver’s license Deals with confidential information and/or issues using discretion and judgment Must be able to physically carry 30 pounds Availability must meet needs of the business Must be able to work in a retail environment: light lifting, standing at counter Deals with confidential information and/or issues using discretion and judgement

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $27-$29/hour

Pay Rate: $27-$29/hour.

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