Bally

About Us: Bally is a dynamic retail brand committed to delivering exceptional products and experiences, both in-store and online. We’re looking for an organized, proactive Operations Manager to lead our team and drive success across our physical and e-commerce channels.

Job Summary: We’re seeking a skilled Operations Manager to oversee the daily operations of our retail store while managing seamless integration with our e-commerce platform. You’ll ensure our store runs like clockwork, our team thrives, and our online customers receive top-notch service. If you’re a problem-solver with a knack for balancing physical and digital operations, we want to hear from you!

Key Responsibilities:

• Store Operations: Manage inventory, oversee stock replenishment, and maintain visually appealing product. Ensuring excellent customer service and adherence to safety and company policies. Monitor and resolve operational issues promptly. Maintain all supplies within store with stock assistant.
• E-Commerce Oversight: Coordinate online order fulfillment, including picking, packing, and shipping. Sync in-store and online inventory to prevent discrepancies. Manage returns for both channels and troubleshoot shipping delays or logistics challenges.
• Team Leadership: Hire, train, and motivate a high-performing team. Foster a collaborative environment and ensure staff are equipped to handle both in-store and e-commerce demands.
• Leverage POS systems, inventory software, and e-commerce platforms to streamline operations.
• Customer Experience: Address escalated customer inquiries (in-store and online) to maintain satisfaction and brand reputation.

Qualifications:

• Proven experience in retail operations, with at least 2-3 years in a supervisory or management role.
• Hands-on experience with e-commerce operations (e.g., order fulfillment)
• Strong organizational and multitasking skills, with an eye for detail.
• Proficiency in inventory management systems, POS software, and basic data analysis.
• Excellent communication and leadership abilities.
• Ability to adapt to a fast-paced environment and solve problems on the fly.
• Passion for delivering great customer experiences, both in-person and online.

Pay Rate: $21 start - depend on your experience

Content and accuracy of each job posting is solely the responsibility of the employer. South Coast Plaza has no responsibility whatsoever related to information provided in individual postings by other employers.