A.P.C

Client Advisor / Full-Time / $20-21/hr + commission

Position Summary: As a Client Advisor, you are an ambassador of the brand who demonstrates impeccable presentation and behavior, following A.P.C.’s selling ceremony in order to deliver outstanding and consistent customer service. You will have a dynamic approach to delivering results, demonstrating success in maintaining relationships with internal clients while fostering new connections with external clients to grow the business.

Sales:
• Achieve individual and store sales goals
• Serve customers according to the standard of A.P.C.’s selling ceremony;
• Create an exceptional client experience. Strive to meet all client requests while exceeding their expectations.
• Demonstrate expertise in selling across all product categories; always delight the client with tailored recommendations and expert brand/product knowledge.
• Develop loyalty with the A.P.C. clientele through genuine relationship building and communication via in-house clienteling tools
• Build and maintain a personal client book. Ensure qualitative monitoring and updating of customer information (CRM).

Operations:
• Assist in executing operational work and ensure efficiency in all areas
• Maintain visual displays of the products with respect to A.P.C.’s visual standards
• Assist in general housekeeping and maintenance of the store image
• Follow A.P.C.’s grooming and uniform guidelines
• Adhere to company policies and operating procedures
• Assist in inventory management

Competencies required:
• Customer service
• Strong organization
• Results driven
• Team oriented
• Verbal and written communication skills
• Computer literacy
• Adaptable/flexible

Physical requirements:
• Ability to be mobile on the sales floor for an extended period of time
• Ability to lift boxes (as much as 40 lbs)
• Availability to work mornings/evenings, weekends, annual inventory, and holiday season

Experience requirements:
• 3+ years prior experience within a retail environment with a focus on sales and customer service
• Bilingual – English/Korean a plus

Compensation:
• Hourly rate plus 3% commission
• PTO
• Clothing Allowance
• Employee Discount
• Health Benefits
• 401K

Pay Rate: $20-$21

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