Frequently Asked Questions
Is South Coast Plaza Open?
South Coast Plaza is open. Please view a list of boutiques and department stores are now open.
Are the restaurants open?
Many of our restaurants are open. Please view a current list of restaurants.
What are the hours once you open?
11am–7pm (Mon–Sat) 12–7pm (Sun) Department stores and restaurant hours may vary.
We ask visitors to reserve Mondays and Saturdays from 11am to 1pm for vulnerable populations, including seniors and those medically compromised.
Will I be required to wear a face mask?
Yes. Many people with COVID-19 do not have symptoms. The virus can be spread by people who do not know they are infected. That is why it is important for everyone to wear cloth face coverings and practice social distancing. A face mask that completely covers the nose and mouth is required while you are in our shopping center and parking structures (except for children under the age of 2 and other limited exceptions).
Face coverings are required by the State of California and the City of Costa Mesa.
Complimentary face coverings are available around the shopping center.
Will curbside pickup still be available?
Yes, our SCP 2 GO program is ongoing. Please click here for more information.
Will all South Coast Plaza amenities still be available?
For the safety of our customers, the following amenities are temporarily unavailable or closed to the public:
- Valet Parking
- Access Suite
- Drinking fountains (complimentary bottled water is available at Concierge)
- Stroller and wheelchair rentals
- Package check
- Interactive Wall Art near Saks Fifth Avenue
- Stands for self-serve shopping bag purchase (bags available for purchase at Concierge)
- Display cases for handheld directories (directories available at Concierge)
Will South Coast Plaza gift certificates be available to purchase?
Gift cards have replaced our gift certificates. New gift cards can be now be purchased at Concierge and are honored at South Coast Plaza boutiques, restaurants, The Westin South Coast Plaza, Segerstrom Center for the Arts and South Coast Repertory.
What is South Coast Plaza doing to prevent the spread of COVID-19 while staying open?
South Coast Plaza remains first and foremost concerned with taking whatever concrete steps we can to protect people from contracting COVID-19 while at the shopping center. Details on some of our health and safety measures can be found at southcoastplaza.com/reopen/safety. We are very pleased to see all of the efforts our retailers are also taking in this regard. We appreciate the cooperation of our retailers, customers and employees in the community effort to combat COVID-19.
What is the risk of exposure to COVID-19 at South Coast Plaza?
There is an inherent risk of exposure to COVID-19 in any public place where people are present and our shopping center is not immune. Individuals who have tested positive for COVID-19 have been present in the shopping center in the past and individuals infected with COVID-19 are likely to be present in the future, many with no symptoms and no idea that they are carrying the virus and contagious to others. This is what makes our health and safety protocols for the center, such as mandatory face coverings, social distancing, continuous sanitizing, improved air quality and taking the temperatures of our employees, so important. By entering South Coast Plaza, you voluntarily assume all risks related to the exposure of COVID-19.
Will you close the center in response to news of a confirmed case at the center?
We do not anticipate closing the entire shopping center in response to news of a confirmed COVID-19 case at the center. We believe the health and safety protocols we have in place are best-in-class and, relying on the advice and assistance of County and State health officials, there will be no need to close the entire center. Individual stores or areas may be closed from time to time for cleaning and disinfecting and that is entirely appropriate. If you should be in self-isolation due to COVID-19, you are not permitted to enter South Coast Plaza.
Will you provide a list of boutiques, department stores and restaurants where a confirmed COVID-19 case has occurred?
We met with the Orange County Health Care Agency several times for guidance in establishing our safety protocols. They are now conducting contact tracing for individuals with COVID-19 which is the effective method of preventing further transmission of disease. We understand that broad notices to wide circles of people serve no useful purpose.
Each boutique, restaurant and department store adheres to its own policies and procedures in addressing a case of COVID-19 in its space. South Coast Plaza does not speak on behalf of its individual boutiques, restaurants or department stores.
What is contact tracing?
Contact tracing is used by health departments to prevent the spread of infectious diseases. In general, contact tracing involves interviewing the individuals with COVID-19 to identify everyone with whom they had close contact (within six feet for 15 minutes or more) during the time they may have been infectious and then notifying these individuals (contacts) of their potential exposure as rapidly as possible. Confidentiality is maintained and contacts are not told the identity of the individual who may have exposed them. Contacts are encouraged to stay home and maintain social distance (at least 6 feet) from others until 14 days after their last exposure to the person with COVID-19, in case they also become ill.